Shipping

 

Dear friends and customers,

In order to cope with the current situation and maintain an efficient service, a new shipping policy will be applied temporarily until postal services resume normal: Standard Shipping fee USD6.99 will be charged regardless of the order amount and for orders above USD100, international shipping will be upgraded to Expedited Shipping by Fedex/TNT automatically at no additional charge. For orders below USD100, they will be sent by Air Registered Mail or SF Express (Standard Shipping) from Hong Kong or Taiwan, please be reminded a longer shipping time would be expected for Standard Shipping due to the current situation.

Thank you for your understanding and support!

Yours sincerely,

Pen & Tool

 

How much is my shipping?

We offer 2 types of shipping: Standard and Expedited.
Standard shipping will be sent through Hong Kong Post, Taiwan Post or SF Express, all with flat-rate USD6.99. Orders USD99 and over will qualify for FREE shipping.
Expedited shipping will be sent through Federal Express with flat-rate USD25 worldwide.

 

Do you ship worldwide?

We can ship pretty much anywhere, details as follows:

Standard Shipping: Worldwide.

Expedited Shipping: Most countries worldwide but if service unavailable for your country at checkout, please contact us and we could work it out.

 

When will my order ship?

All orderable products on our site are in stock and goods will usually be dispatched within one business days (24 business hours).

 

Where do you ship from?

We have two main shipping locations: Hong Kong and Taipei, Taiwan.

 

How long does my order take to arrive?

Standard Shipping: Estimated delivery is approximately 2-14 working days with tracking (Asia: 2-7 working days; Rest of World: 5-14 working days).

Expedited Shipping: Estimated delivery is approximately 3-5 working days with tracking.

 

Can I track my orders?

Yes, you'll receive an email from us when your order has shipped, which will include tracking information.

 

Can I change my order?

As long as the goods has not been shipped, you could contact us at [email protected] for assistance.