Shipping

  

How much is my shipping?

We offer 2 types of shipping: Standard and Expedited.
Standard shipping will be sent through Hong Kong Post, Taiwan Post or SF Express by Air Registered Mail, all with flat-rate USD5.99. Orders USD99 and over will qualify for FREE standard shipping.
Expedited shipping will be sent through Federal Express (Priority Service) with flat-rate USD19.9 worldwide.

 

Do you ship worldwide?

We can ship pretty much anywhere, details as follows:

Standard Shipping: Worldwide.

Expedited Shipping: Most countries worldwide but if service unavailable for your country at checkout, please contact us and we could work it out.

 

When will my order ship?

All orderable products on our site are in stock and goods will usually be dispatched within one business days (24 business hours).

 

Where do you ship from?

We have two main shipping locations: Hong Kong and Taipei, Taiwan.

 

How long does my order take to arrive?

Standard Shipping: Estimated delivery is approximately 2-14 working days with tracking (Asia: 2-7 working days; Rest of World: 5-14 working days).

Expedited Shipping: Estimated delivery is approximately 3-5 working days with tracking.

 

Can I track my orders?

Yes, you'll receive an email from us when your order has shipped, which will include tracking information.

 

Can I change my order?

As long as the goods has not been shipped, you could contact us at asmileaday@penandtool.com for assistance.