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FAQ

 

Who are Pen & Tool?

You could find out more here.

 

Where are you located?

We are located in Hong Kong and Taiwan.

 

What forms of payment do you accept?

We accept Visa, Discover, MasterCard and American Express through Stripe. Payments can also be made with PayPal.

 

What currencies can I use?

You can currently pay in USD only. If you pay via credit card, your card company will convert the USD amount into your local currency at their prevailing rate.

 

What is the return policy?

Hassle-free returns. Click here for more information about Returns.

 

What is the shipping policy?

Free shipping and low flat rate worldwide. Click here for more information about Shipping.

 

What is your privacy policy?

We never share your name, email, or contact information with anyone - ever! If you sign up for the Pen & Tool newsletter, you can opt out at any time. When you place an order, you have the option of whether or not to sign up for our newsletter. Click here for more information about our Privacy Policy.

 

Do your products offer a warranty?

All pens come with 1-year Manufacturer's Warranty from the date of purchase against defects in materials or workmanship. It does not cover ordinary wear and tear or damage arise from accident or misuse. Since we work directly with the Manufacturers/Distributors and are the official dealer, we are glad to help should you have any warranty issues. Please contact us at [email protected]

 

Do you wholesale?

Yes, please contact us at [email protected]

 

How do I contact your company if my question isn’t answered here?

Please email us at [email protected] and we will gladly answer any question you have!

 

Where are my order and shipping confirmation emails?

Please also check the spam folder. Thank you!