Shipping policy

Standard Shipping Fee (USD6.99 or equivalent) will be waived at checkout (please select free shipping if it is selectable) for orders above USD99 or equivalent. Once your order is completed, a confirmation email will be sent to you. Please remember to check your spam folder as well. Thank you!

Shipping Costs:

We offer two types of shipping: Standard and Expedited.

Standard Shipping: We use SF Express, Hong Kong Post, or Taiwan Post by Air Registered Mail for a flat rate of USD6.99 or equivalent. However, orders totaling USD99 or equivalent and above will qualify for FREE standard shipping.

Expedited Shipping: This option is available worldwide and costs a flat rate of USD25 or equivalent. We use couriers such as FedEx, DHL, UPS, and others for expedited shipping.

* Please note that for shipments to the United States via courier (Expedited shipping), it's mandatory to include a TSCA form certifying the non-toxic nature of pen refills or ink. Rest assured, our team ensures compliance with this requirement. On rare occasions, customs may request recipient confirmation through the courier by email.

Worldwide Shipping:

We ship to most countries worldwide. Our standard shipping option is available worldwide. However, if you are unable to select a shipping service for your country during checkout, please contact us, and we will assist you in finding a suitable solution.

Order Processing and Dispatch:

All orderable products on our site are in stock, and we typically dispatch goods within one business day (24 business hours).

Shipping Locations:

We have two main shipping locations: Hong Kong and Taipei, Taiwan.

Estimated Delivery Time:

Standard Shipping: The estimated delivery time is approximately 2-14 working days with tracking. Delivery times are typically 2-7 working days for Asia and 5-14 working days for the rest of the world.
Expedited Shipping: The estimated delivery time is approximately 3-5 working days with tracking.

Order Tracking:

Yes, you will receive an email from us when your order ships. This email will include tracking information so that you can monitor the progress of your shipment.

Import Tax:

Depending on your country of residence, some taxes may be levied by the local customs. Please note that these amounts are typically not high, and unfortunately, this is beyond our control. Customers may need to bear this cost.

Order Changes:

If your goods have not yet been shipped, you can contact us at asmileaday@penandtool.com to request changes to your order. We will be happy to assist you.